PROCESSING 
Our company is based in Canada and all of our clothes are made in Canada.  We ship from Canada. 
Our clothes are mostly made to order or pre order - meaning, our clothes are not mass produced and we stock the fabric and when you place the order then we make it in the size requested. We do this so we don't have large amounts of inventory sitting and so we don't waste fabric. There are some styles that are stocked in our Toronto Boutique, and in this case, if you order an item online and we have it in stock at the boutique, we will ship out much faster as we don't have to make one for you. 
The processing times are 2-4 weeks depending on the item; the processing time for each item is listed in the product description. Do note the processing times before ordering.
If you need an item sooner, do email us at info@kaelakay.com or call us at 1-888-334-6284 before ordering. Express processing fees may apply.
SHIPPING

All of our items are shipped from Canada.

Shipping time is after the processing time; processing times are listed under each product. If express PRODUCTION is required, please email us at info@kaelakay.com before ordering. Additional fees will apply.  Please note, our processing times may be longer during busy times such as product launches, sales events, holiday seasons.


Within Canada

All items shipped within Canada are delivered by Canada Post with tracking. Shipping time is 2-7 business days from ship date.


Within USA and International

Standard shipping to the US can take up to 7 business days to deliver. Express shipping to the US is 2-3 business days for delivery.

Shipping time to other international countries can take up to 14 business days, after ship date.

CUSTOMS/DUTIES


Kaela Kay is not responsible for delays due to customs in the destination country. Nor are we responsible for any customs/duties fees that may be charged at any point in the buying, exchange or return process. All customs charges are determined by the destination country and to paid by the customer.

 

                        NON DELIVERY

Kaela Kay is not responsible for items that are lost in transit, not delivered. Once the item leaves our facility, it is the responsibility of the shipping carrier. Customers can contact shipping carriers directly with their tracking # for concers relating to non delivery.