Shipping + Processes

PROCESSING 

Our company is based in Canada; all of our clothes are made in Canada.

Our clothes are made by local seamstresses and our pieces are mostly made to order or pre-order.  We do this so we don't have large amounts of inventory sitting and so we don't waste fabric. There are some styles that are stocked in our Toronto Boutique, and in this case, if you order an item online and we have it in stock at the boutique, we will ship out much faster.





The processing time for each item is listed in the product description and can be up to 1-3 weeks for regular in-stock items and 3-4 weeks for custom items. During busy seasons or for large orders it may take longer. 




If you need an item sooner, email info@kaelakay.com before ordering. Express processing fees may apply.



For some items, pattern placement may differ than as advertised depending on the size ordered.
If a fabric is sold out, every reasonable effort will be made to make the item in the nearest/best matching fabric. 






SHIPPING

All of our items ship from Canada.
Shipping time is after the processing time; processing times are listed under each product. If express PRODUCTION is required, please email us at info@kaelakay.com before ordering. Additional fees will apply.  Please note, our processing times may be longer during busy times such as product launches, sales events, holiday seasons.

Within Canada
Delivered by Canada Post with tracking. Shipping time is 2-7 business days from ship date.

Within USA and International
Standard shipping to the US can take up to 7-10 business days to deliver. Express shipping to the US is 2-5 business days for delivery.

Shipping time to other international countries can take up to 20 business days, after ship date.

CUSTOMS/DUTIES

Kaela Kay is not responsible for delays due to customs in the destination country. Nor are we responsible for any customs/duties fees that may be charged at any point in the buying, exchange or return process. All customs charges are determined by the destination country and to paid by the customer.

All orders over $1,000 CAD will be shipped with a Direct Signature Request.

                                                    

NON DELIVERY

Kaela Kay is not responsible for items that are lost in transit, not delivered. Once the item leaves our facility, it is the responsibility of the shipping carrier. Customers can contact shipping carriers directly with their tracking # for concerns relating to non/late delivery.