All of our items are shipped from Canada.

Shipping time is after the processing time; processing times are listed under each product. If express PRODUCTION is required, please email us at before ordering. Additional fees will apply.

Within Canada

All items shipped within Canada are delivered by Canada Post with tracking. Shipping time is 2-7 business days from ship date.

Within USA and International

Standard shipping to the US can take up to 7 business days to deliver. Express shipping to the US is 2-3 business days for delivery.

Shipping time to other international countries can take up to 14 business days, after ship date.


Kaela Kay is not responsible for delays due to customs in the destination country. Nor are we responsible for any customs/duties fees that may be charged at any point in the buying, exchange or return process. All customs charges are determined by the destination country and to paid by the customer.



Kaela Kay is not responsible for items that are lost in transit, not delivered. Once the item leaves our facility, it is the responsibility of the shipping carrier. Customers can contact shipping carriers directly with their tracking # for concers relating to non delivery.