OPERATIONS AND MERCHANDISING ASSISTANT – PART TIME ($16-$18/hour)

Who We Are

    Kaela Kay is a women’s clothing brand based in Toronto; the only one of its kind in Ontario selling ready- made and made-to-order African inspired fashions. Kaela Kay is a local and internationally recognized clothing brand with customers worldwide. Experiencing exceptional growth, Kaela Kay opened its first flagship retail store in Toronto in July-2019 and now we are growing our team. The selected individual will work very closely with CEO and owner Catherine Addai and will have the opportunity to learn and share learning. It’s an exciting time to be in retail with new, unconventional and growing brands – come and join our team!

    The schedule will be 2-3 days per week at the Kaela Kay Fashion Boutique & Design Studio at 857 Wilson Ave, North York.

THE POSITION DETAILS

Operations

 Ensure compliance with store policies and procedures (loss prevention, safety standards, returns)
 Participate in inventory control – packing, unpacking, displaying inventory
 Occasional lifting
 Assist with fulfilling online orders (packing, creating shipping labels, scheduling shipment pickups)
 Assist with fabric/inventory sourcing/buying
 Assist with creating social content for the store to encourage consumers visit the store
 Answering customer queries by phone, email or in person
 Assist with booking customer private shopping experiences using our online booking system
 Assist with inventory management (ensuring all products are documented, coded and align to
online inventory with in-store inventory)
 Communicate inventory issues/concerns to Store Directors
 Operate POS and complete transactions accurately and efficiently

Store Presentation and Merchandising

 Create visual impact with mannequins, floor displays and merchandise presentation that entice the customer to buy through the execution of visual presentation / Marketing directions
 Assist in maintaining store standards of cleanliness and organization
 Be aware of and assist in maintaining merchandising concepts
 Familiarize yourself with our concepts, sizing, inventory system to better serve customers
 Performing set-ups, displaying and arranging products, stocking merchandise on shelves
 Execute marketing objectives i.e. Event set-up, Shop set-up and Seasonal set-up
 Create excitement and the optimal customer experience through Special Events set-up
 Execute marketing programs in a timely manner

Customer Experience

 Greet all customers who enter the store with enthusiasm and professionalism
Determine the customer’s needs and suggest relevant products by listening to the customer, and sharing the product knowledge acquired during training.
 Offer to start fitting rooms for customers
 Assist in identifying sales opportunities within the store and possible solutions
 Accurately and professionally check out customers items using our POS system

Social Media

 Assist with posting on social media platforms from archive of images, searching appropriate content from other social platforms to repost
 Assist with live social media coverage during events, launches, photo shoots
 Monitor responses to posts social media, or other platforms to better understand the audience.
 Research/review key words and hashtags to improve traffic to social platforms


*May travel for events if required
*Other duties as assigned

Skills and Qualifications

 Love of retail experiences and passionate about customer service.
 Comfortable in engaging customers, and conversing with the customer while providing
consultations.
 Communication skills and a friendly attitude
 Team player and Multi-tasking & work independently
 Effective time management, problem solving and communication skills.
 Upbeat, optimistic, passionate, friendly and a quick learner.
 Flexible availability including evenings, weekends and holidays.
 Consistent and reliable attendance.
 Ability to work independently and as part of a team.
 Interested in long-term growth and partnership in a growing company
 Creatively bring ideas to grow/benefit the brand

 

Email your resume to info@kaelakay.com noting the job title.